PIXEL COUPLEHELP & CONTACT
How can we help?
The most common questions — and if none of these fit, just write to me.
How do I connect with my partner?
One of you taps Get code in the app and shares the invite link. If Pixel Couple is installed, the link opens the app and connects you. Otherwise install the app, then tap I was invited and enter the code. If a code has expired, simply create a new one.
Why can't I see the Live Activity?
In iOS Settings, open Pixel Couple → Live Activities and make sure they are allowed. Open the app once afterwards so it can start the Live Activity. iOS ends Live Activities after 8 hours; our server starts them again in the morning, so notifications must be enabled.
I'm not receiving notifications.
Allow notifications under iOS Settings → Notifications → Pixel Couple. Check that a Focus mode is not silencing the app, then open it once to register your device again. Reminders arrive at 7 am and 8 pm in your local time.
How do I restore my purchase?
Open Settings in the app and tap Restore purchase in the Purchase section. You must be signed in with the same Apple ID you used to buy the app. Pixel Couple is a one-time purchase with no subscription.
How do we delete our data?
In the app, go to Settings → Disconnect couple & delete data. This deletes your characters, drawings, diary, games, points and device data for both partners. You can also email us to request deletion.
What happens to our photos?
Before purchase, the photos stay on your phone. After purchase, they are sent once to our server and then to OpenAI to create your pixel characters. We do not store the photos — only the finished characters.
Still have questions?
Send me an email. I built Pixel Couple myself and answer personally — usually within a day or two.
kontakt@niklasxskyz.de